- Strategic Leadership in a High-Impact Environment
- Career-Defining Scope and Responsibility
- A Purpose-Driven Mission with National Significance
THE ORGANISATION
Serco is a global leader in public service delivery, renowned for its commitment to service excellence, innovation, and social impact. At the Clarence Correctional Centre in New South Wales—Australia’s largest correctional facility housing 1,300 inmates with capacity for 1700 —Serco operates a cutting-edge, rehabilitative environment that emphasizes safety, security, dignity, and rehabilitation. With 3 health centres, the facility delivers high-quality accredited health services to men and women within a complex institutional setting, requiring exemplary governance, clinical excellence, and strong leadership.
THE OPPORTUNITY
The Health Services Manager will lead a multidisciplinary team of healthcare professionals—including doctors, nurses, allied health staff, and administrative support—within a correctional environment that demands both compassion and accountability. Reporting directly to the General Manager, with a dotted line to the Deputy Director of Health Services – Justice, the role holds strategic and operational responsibility for:
- Delivering evidence-based primary healthcare to a diverse inmate population
- Embedding and overseeing clinical and corporate governance frameworks to meet national health standards and correctional compliance
- Managing budgets, resources, and external service providers to ensure sustainable and cost-effective healthcare delivery
- Driving continuous improvement, quality assurance, and accreditation processes
- Overseeing recruitment, development, and performance of clinical and non-clinical staff
- Ensuring the integrity of patient records and clinical information systems
This role is ideal for a seasoned healthcare leader with a commitment to delivering inclusive and safe care within a secure facility, and an ability to navigate the unique challenges of institutional health service management.
THE CANDIDATE
The successful candidate is a senior healthcare executive with a track record of leading complex, multidisciplinary health teams in high-stakes environments. With a Bachelor’s degree in Nursing or Paramedicine, and ideally postgraduate qualifications in Healthcare Management or Business Administration, they bring:
- Proven leadership and team development capabilities
- Extensive experience in clinical governance, risk management, and compliance with national healthcare standards
- Strong financial acumen, enabling sound budget and contract management
- Deep understanding of health service delivery in institutional or correctional settings
- Proficiency in electronic health records and digital systems
- An inclusive, ethical leadership style aligned with Serco’s values and principles of equity, diversity, and human rights
This role offers a unique opportunity for a leader who is committed to improving health outcomes in challenging environments and is motivated to contribute to rehabilitation and reintegration goals in a correctional setting.
For a confidential discussion, please get in touch with: Rhodie Miller, HardyGroup Principal Search Consultant M. +61 (0)422 816 557 E. rmiller@hardygroupintl.com
HOW TO APPLY
Closing date for applications is Tuesday 17th June 2025
The reference number to include in your application is H25_5161
