General Manager – Home and Community Services

• Exceptional clinical and operational Executive leadership role
• Growth Mindset
• Performance-oriented and values-aligned culture

THE OPPORTUNITY

Phoenix Healthcare is a rapidly expanding healthcare organisation with a clear vision to become a leading national provider across home and community care and general practice services. As the organisation enters its next phase of growth, we are seeking an experienced senior operational leader to guide and scale the Home and Community division—our largest and most commercially significant portfolio. This newly created position offers a rare opportunity to work alongside a dynamic executive team, contribute to the national growth strategy, and build a service model that reflects excellence in care, workforce engagement, and commercial performance.

THE ROLE

Reporting to the Chief Operating Officer, the General Manager, Home and Community Services is a senior leadership role within the organisation, is pivotal in ensuring that Phoenix Healthcare provides service excellence to clients living with disabilities in the community and delivers on strategic aims. The General Manager will assume responsibility for the leadership, performance, and strategic direction of the Home and Community Services division.

The role will provide senior operational leadership across multiple regions, with a remit spanning service excellence, commercial and contract management, client and stakeholder engagement, and organisational capability building. This role is also central to the organisation’s future-state design, and offers substantial exposure to enterprise-wide initiatives, alliance-level negotiations, and executive decision-making forums.

THE CANDIDATE

We are seeking a seasoned senior leader with proven experience in complex service operations, preferably in health, disability, or community sectors. You will bring strong commercial acumen, sound judgement, and a demonstrated ability to lead high-performing, distributed teams in fast-paced, high-growth environments. Experience in managing multi-site operations, overseeing large budgets, and working with funders and regulators is essential. The successful candidate will be instrumental in developing scalable operating models, leading digital implementation, embedding quality frameworks, and fostering a performance-oriented and values-aligned culture.

You will be highly collaborative, resilient, and outcome-oriented—with a strong track record of driving strategic initiatives, building operational capability, and engaging effectively with internal and external stakeholders. While not essential, knowledge of the home and community sector, including funding models, will be highly regarded. This is a leadership opportunity suited to individuals with both strategic depth and a hands-on approach, who thrive in settings where they can build, influence, and shape services during both the organisational establishment and growth phase.

We invite you to discuss this exceptional leadership opportunity with Lynette Taylor from the HardyGroup.

For a confidential discussion, please get in touch with:

Lynette Taylor
​HardyGroup Executive Director Search & Recruitment
​M. +61 (0)431 293 861 E. ltaylor@hardygroupintl.com

HOW TO APPLY

The closing date for applications is Friday, 20 June 2025. The reference number to include in your application is H25_5164