- Drive performance, efficiency and continuous improvement across three high‑performing clinical sites
- Influence workflow, resource utilisation and patient‑centred service delivery
- Join a values‑driven organisation committed to innovation, quality and sustainable healthcare
THE OPPORTUNITY
Eastern Heart Clinic (EHC) is one of Australia’s most established and specialised interventional cardiology providers, delivering high‑volume, complex procedures across three sites: Randwick, Sutherland and Liverpool. With more than 130 staff and approximately 50 visiting medical specialists, EHC operates within both public and private hospital environments and plays a crucial role in providing high‑quality interventional cardiology services to diverse patient cohorts.
As the organisation evolves, driven by increasing procedure complexity, technological change and heightened operational sophistication, EHC is seeking an experienced Operations & Performance Manager. This newly created role will strengthen operational systems, support clinical teams, and drive efficiency across all three Cath Lab sites. Working closely with the Chief Operating Officer, Directors of Nursing, Nursing Unit Managers and Clinical Directors, the role will ensure operational activities are coordinated, measured and continuously improved.
This is a compelling opportunity for an operational leader who thrives in clinical environments and wants to make a meaningful impact on patient outcomes, workforce experience and organisational performance.
THE ROLE
Reporting to the Chief Operating Officer, the Operations & Performance Manager will lead operational performance initiatives that enhance workflow, procedural efficiency and overall service delivery across the group. The role does not have direct reports but carries significant influence across clinical and operational teams.
Key areas of accountability include analysing workflow bottlenecks, improving Cath Lab utilisation, driving improvements in procedure start times and turnaround performance, and providing data‑driven insights to support decision‑making. The role will also contribute to the transition from manual to digital inventory management systems, support financial and operational analysis, strengthen engagement with VMOs and nursing teams, and contribute to broader service redesign and continuous improvement projects.
With a strong focus on collaboration, practical problem‑solving and evidence‑based improvement, this role is pivotal in ensuring that operational systems enable high‑quality, efficient and sustainable patient care. This is a hands‑on, detail‑focused role suited to someone who thrives in a fast‑paced clinical setting.
THE CANDIDATE
You are an operationally astute leader with experience in healthcare services—ideally within private hospital environments, procedural services, interventional cardiology or surgical settings. You bring a proven ability to optimise workflows, analyse operational performance and influence change in complex, multi‑site healthcare organisations.
Highly organised and analytical, you are skilled at building constructive relationships with clinical leaders and VMOs. You excel at influencing without direct authority, navigating competing priorities and delivering practical, solutions‑focused improvements. You bring strong commercial awareness, emotional intelligence and a collaborative style that builds trust with long‑tenured clinical teams.
Motivated by improving both patient care and staff experience, you are ready to contribute to a high‑performing organisation that values excellence, innovation and continuous improvement.
For a confidential discussion, please get in touch with:
Pete Carter
HG Principal Consultant, Australia & New Zealand
M. +61 (0)448 729 077 | M. +64 (0)27 287 5937
E. pcarter@hardygroupintl.com
HOW TO APPLY
The closing date for applications is Sunday, 26 April 2026
The reference number to include in your application is H26_5427.
