Head of Consumer, Clinical Quality & Risk (H23_4420)

  • Strategic & Inspirational Leader in Care Quality and Risk Management
  • Lead and Promote Excellence in Clinical Governance, Safety and Quality in Aged Care
  • Drive Data Driven Change and Innovation that delivers consumer-centric outcomes
  • Make real change to health and wellbeing of our resident aging communities

The Head of Consumer, Clinical Quality and Risk will provide leadership and vision of service quality in the Residential Aged Care Division, the direction, and monitoring of clinical, care and operational risk management and minimisation. The role will be required to define and champion the effectiveness of Bolton Clarke’s clinical and care governance framework to support the delivery of its Residential Aged Care strategic objectives.

Ideally, clinically qualified, with 10 years + experience in a senior operational/quality and risk leadership role, preferably in a complex, regulatory environment, the successful candidate should be able to demonstrate

expertise in residential care, home or community services setting. An advanced understanding of clinical support and exposure to case management in Aged Care or Disability combined with influencing, analytical, communication and stakeholder management skills are required to support change and adoption of quality management and predictive risk modelling. Facilitation and team building skills will be essential to build strong relationships with clinical and non-clinical leaders.

The Opportunity:

Bolton Clarke is a proud, changing organisation built on experienced and trusted providers. With RSL Care Queensland and the Royal District Nursing Service Victoria at the heart of our DNA, we have been caring for Australians since 1885.

Recently, Bolton Clark has gone through a significant period of growth and expansion with unprecedented service acquisitions and investments in information technology systems and data driven solutions. The Head of Consumer, Clinical Quality and Risk will develop and drive the delivery of responsive and purposeful strategies to support aged care services through effective strategic advice to the Residential Executive Leadership team to inform and create clinical and care pathways and escalations processes to ensure our residents are always safe.

The role is expected to support aged care services meet standards, audits and accreditation and provide effective governance oversight to relevant clinical governance mechanisms and standards committees. The successful applicant must be well versed in understanding the dynamics of health service systems and be highly pragmatic and impactful in dealing with all stakeholders from medical specialists to the frontline workforce. They must be able to communicate effectively and create momentum to support a culture of strong clinical governance and safety that makes meaningful and lasting improvements.

Through inspirational leadership and a collaborative approach across the aged care service portfolio, the Head of Consumer, Clinical Quality and Risk role is required to work to support quality and safety improvement, specifically to ensure ICT governance and system investment works effectively and seamlessly. The role will act as a strong driver of clinical improvement and innovation and will leverage investment in data and technology systems to influence the delivery of safer aged care and informed investment and governance decisions.

Selection Criteria:

If you believe you have the passion, commitment, and successful track record, with demonstrated high level:

  1. SECTOR KNOWLEDGE – Knowledge and experience in successfully leading and applying the concepts of consumer experiences, the principles and practices of quality improvement, risk management and accreditation frameworks and their application in an aged care / health care environment.
  2. SYSTEM LEADERSHIP – Experience in building system-wide capability and senior leadership in the areas of consumer experience, clinical quality, care and risk with a sound understanding of government policy and processes, organisational wide clinical governance, and clinical strategy development.
  3. INNOVATION & TRANSFORMATION – Experience leading evidence-based service redesign, reform and innovation improvements, within a health service or aged care environment
  4. CULTURE & COLLABORATION – Demonstrated ability to lead a team and engage clinical leaders to drive cultural change and collaboration while operating within a complex and challenging environment.
  5. COMMUNICATION – Interpersonal, communication and consultation skills, with the proven ability to interact effectively with people from diverse cultures and backgrounds from board members to facility managers, communicate with influence, maintain confidentiality, liaise, collaborate and negotiate out-comes.

The Application Process:

For a confidential discussion and to learn more about this exciting opportunity, please contact Principal Consultants:

Sarah Buckler

M: +61 (0) 429 486 740

E: sbuckler@hardygroupintl.com


Lynette Boerth

M: +61 (0) 431 293 861

E: lboerth@hardygroupintl.com

Please submit your application via the HG website:Head of Consumer, Clinical Quality & Risk (H23_4420) – HardyGroup (hardygroupintl.com)

If you require assistance in submitting your application online, please contact Executive Search Coordinator:

Rebecca Fischle

E: rfischle@hardygroupintl.com

Your application must include:

1. Completed HG Application Form

2. Cover letter addressed to the Principal Consultant;

3. A written response addressing the key selection criteria

4. An up-to-date copy of your Curriculum Vitae

The closing date for applications is Friday the 16th June 2023

The reference number to include in your application is H23_4420