Director, Control Centres (H22_5154)

  • Visionary and Inspirational Leader
  • Lead and deliver world best practice Control Centre services
  • Committed to Reform and Change

NSW Ambulance as part of NSW Health operates a mobile health service for the community of NSW providing emergency and non-emergency health care, retrieval and specialist transport services, rescue, major event planning and response; and community education. It is one of the largest Ambulance services in the world servicing a population in excess of 8 million, employing approximately 6,500 people and about 300 volunteers at more than 250 locations across NSW, operating a fleet of more than 1500 Ambulance and other vehicles, with an annual expenditure budget in excess of $1.40 billion.

NSW Ambulance responds to 1.2 million calls for help each year, across more than 80 000 square kilometres. There are five control centres across NSW which receive emergency and non-emergency telephone requests for ambulance services from the public, medical officers and health care facilities.

A Director, Control Centres is now sought to lead and manage the control centres of NSW Ambulance and is responsible for ongoing strategic and tactical leadership and the effective maintenance and operation of the division to support state wide service delivery, world best practice and the overall operations of NSW Ambulance.  The Director will lead and direct the development, planning and implementation of timely, efficient and effective call taking, triage, dispatch, alternate referral pathways and advisory functions in response to emergency and non-emergency requests for ambulance services.

If you feel you have:

  • Extensive relevant experience as part of senior / executive Management team in a substantial and complex service delivery organisation;
  • A passion for developing, leading and delivering excellence in the delivery of services to the community;
  • An ability to thrive in an organisation where you can act with a high degree of autonomy but always with the overall strategic objectives of the organisation in mind; and
  • A key focus on human factors

then this may be the role for you.

The closing date for applications is Tuesday 6 September 2022

For a confidential discussion, please contact Principal Consultant, Liz Hlipala

M:         +61 (0)401 122 301